Refund policy
Returns & Exchange Policy Page
Returns & Exchange Policy
Last Updated: August 15, 2025
Applicable Countries
This returns and exchange policy applies to customers in the following countries/regions: Austria, Australia, Belgium, Canada, Switzerland, China, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States
Returns Policy
Return Conditions
· ✅ Returns accepted for defective products only
· ❌ Returns not accepted for personal preference, size issues, or other non-defect reasons
· ❌ Returns not accepted for used, damaged, or soiled products
Return Window
· 14 days to report product defects and request returns
· Returns cannot be processed after 14 days
Return Process
1. Contact our customer service team to report the product defect
1. Provide order number and product photos
1. Customer service will confirm and provide return address
1. Return product via mail
1. Refund will be processed within 14 days after receiving the return
Exchange Policy
Exchange Conditions
· ✅ Exchanges are accepted
· ✅ New products only
· ❌ Used or damaged products are not accepted for exchange
Exchange Process
1. Contact customer service to request an exchange
1. Explain the reason for exchange and your requirements
1. Customer service will confirm inventory and arrange the exchange
1. Return the original product via mail
1. The new product will be shipped after receiving the return
Fee Structure
Restocking Fee
· No cost - We do not charge any restocking fees
Shipping Costs
· For returns due to product defects, we cover round-trip shipping costs
· For exchanges due to personal reasons, customers are responsible for round-trip shipping costs
Refund Processing Time
· 14 days to complete refund processing
· Refunds will be returned to the original payment method
Return Method
Mail Returns
· Return products via courier service
· We recommend using trackable shipping services
· Please package items securely to ensure product safety
Contact Us
If you need return or exchange services, please get in touch with us through the following methods:
Customer Service Email: silkdreamery@gmail.com
⚠️ Important Reminders
1. Product Inspection: Please inspect products immediately upon receipt and contact customer service if issues are found
1. Package Preservation: Please keep original packaging and labels for return/exchange processing
1. Photo Documentation: If issues arise, please take photos as documentation for return/exchange requests
1. Time Limitations: Please strictly adhere to the 14-day return window
Policy Updates
We reserve the right to update this returns and exchange policy at any time. Policy updates will be prominently displayed on our website and will take effect for all orders placed after the update.
Thank you for choosing our products! If you have any questions, please don't hesitate to contact our customer service team.